A structured member onboarding system that gets new members engaged fast — so they stick around past month three.
Full article coming soon.
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Why Gym owners need documented processes
Front desk staff giving tours with no script and losing 60% of walk-ins
No cancellation save script so every cancellation is just a goodbye
Cardiac event response unclear — staff don't know where the AED is
The documents that fix these problems
📄Membership Sales & Tour Script
📄Cancellation Save Script (3 Scenarios)
📄Job Posting Template (Front Desk + Trainer)
📄Emergency & AED Response Protocol
📄Personal Training Upsell Protocol
📄Lead Follow-Up Sequence (5-Touch)
📄Membership Dues & Failed Payment System
📄Membership Agreement & Liability Waiver Template