A training system for movers that covers proper lifting, load securing, client communication, and how to handle claims — before you have an incident.
Full article coming soon.
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Why Moving Company owners need documented processes
Damage claims with no documented walkthrough protocol = he said/she said
Crews doing different things on every job because nothing is written down
Long-distance moves with FMCSA requirements handled inconsistently
The documents that fix these problems
📄Inbound Call & Estimate Script
📄Damage Documentation Protocol
📄Job Posting Template (Mover)
📄Crew Dispatch & Day-of Protocol
📄Long-Distance & FMCSA Compliance Protocol
📄Lead Follow-Up Sequence (5-Touch)
📄Invoice & Collections System
📄Client Dispute & Claims Response Protocol